Payroll Consulting Skills Workshop

For

Payroll professionals that need to use consulting skills in their role or want to develop a consultative approach when dealing with internal and external clients of payroll.

This workshop would suit payroll positions such as: Payroll Managers, Team Leaders and senior payroll practitioners, along with specialist payroll positions such as payroll configuration, the helpdesk and external Payroll Consultant.

Please note: This is not a sales course and would not suit a sales consultant.

Purpose

Payroll is one of the most complex systems found within a business and generally it is not clearly understood. To change this, a fundamental role of a successful payroll consultant is to educate and communicate effectively what payroll actually does and why, so that employees can be paid correctly and on time.

An effective payroll consultant must be able to assess the business’s payroll needs, with the aim of providing effective solutions that aid the business and payroll overall. This may involve promoting change or managing it while being able to balance a range of factors to ensure success.

One of the models that will be provided on this workshop will be the consultative approach that allows practitioners to build an effective relationship with a client (external and internal) that is based on trust and a willingness to understand their needs. This will mean that a far more beneficial outcome can be achieved because the consultant’s influence and credibility have been enhanced with the relationship that has been built with the client.

This workshop will provide participants with a range of other models in regard to consultative skills along with case studies and activities where the participants will be able to apply and practice a range of consulting skills to real-world payroll situations.

This workshop has been designed to focus only on the skills a consultant needs to be successful in a payroll environment. This means all the examples, case studies, and models used have been selected for this purpose only.

CONTENT:

  • What are payroll consulting skills?
  • Identifying and understanding the needs of internal and external payroll clients.
  • Selecting the right consultative model to fit the payroll work environment.
  • Developing consultative relationship skills in a payroll environment with all stakeholders.
  • Understanding the language of payroll, getting everyone on the same page.
  • How to carry out an initial diagnosis of payroll client needs.
  • Identifying and setting agreed outcomes to achieve payroll activities and projects required.
  • Effective payroll project management skills.
  • Focusing on outcomes and not activity to achieve payroll results.
  • Moving people forward rather than staying in the past – “we have always done it that way”.
  • Review and evaluate solutions implemented.
  • Evaluating outcomes and success as a consultant and keeping the client updated and on board.

COURSE OUTCOMES:

At the end of this 2-day workshop participants will be able to:

  1. Select the right consultative model to fit the payroll environment.
  2. Identify, set and manage a payroll activity or project.
  3. Communicate and ensure all parties are included and are focused on achieving payroll outcomes.
  4. Assess and evaluate that payroll outcomes have been achieved to meet business and client needs.

Duration

2 days

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